General Terms and Conditions
Please note that you as a buyer (user) at www.asztronauta.com , you acknowledge and agree to the following: (Law V of 2013) 6: 77-6: 81. Please, if you are a customer or an active user of the opportunities offered by our Webshop, please read our Terms and Conditions carefully, and only use our services if you agree with all your points and consider them binding. This document will not be filed, it will be concluded only in electronic form, written in Hungarian, does not refer to a code of conduct. For questions about the operation, ordering and shipping process of the Webshop, we are at your disposal at the following contact details. The contract governed by the following conditions is governed by the Civil Code. , is considered to be a distance contract.
1. Service Provider Data:
• Company Name: V-Segal Kft.
• Location (and place of complaint handling):
1053 Budapest, Henszlmann Imre u.9.
• Tax number: 14206137-2-41
• Trade Register Number: 01-09-893667
• Issuing court of registration: the General Court
• Contract language: English
• Electronic availability: firstname.lastname@example.org
• Privacy Registration Identifier: NAIH-134807/2017
• Account number Mkb Bank Zrt. Hungary: 10300002-10390683-49020027
• Contact your hosting provider:
The service provider in this General Terms and Conditions hereinafter referred to as the Service Provider.
Issues not regulated in this Code and the interpretation of these Rules shall be governed by Hungarian law, in particular with regard to the Act V of 2013 on the Civil Code (“Law”) and Electronic Commerce Services, 2001 on certain aspects of information society services year CVIII. (Elker tv.) And 45/2014 on the detailed rules for contracts between consumers and businesses. (II.26.) Government Decree. The mandatory provisions of the relevant legislation shall apply to the parties without any specific clauses.
This Code is effective from the 11th of January 2017 until the 16th day and remains in effect until revocation. The Service Provider is entitled to modify the Rule unilaterally. The Service Provider publishes the changes 11 (eleven) days prior to their entry into force on the websites. Users using the websites will accept that all regulations regarding the use of web pages are automatically valid for them.
The Service Provider reserves all rights to the webshop web site, any details thereof, and the content of the content and the dissemination of the website. It is forbidden to download, store, process and sell any content or any portion of the webshop without the written consent of the Service Provider.
2. Register / Buy
If you want to buy, you will need to provide the purchase information, including your name, billing and shipping details, e-mail address, and your password for later entry when you first purchase.
By signing up or registering on the Website you declare that you acknowledge and agree to the terms and conditions of this General Terms and Conditions and the Privacy Statement published on the Website, consent to the processing of data.
When purchasing / registering a user, he / she must provide his / her own real data.
The registration will be confirmed by e-mail. The buyer is obliged to handle the password that he has provided.
If the buyer forgets the password, a password reminder can be requested that will be sent to the customer’s registered email address.
In the case of untrusted or other personal data entered during the purchase / registration, the electronic contract is not established.
If after the correct identification of the buyer’s unique identifier and password, the buyer’s data have been transferred to an unauthorized third party, the Service Provider will not be liable for the resulting damages or disadvantages. Users enter their email address to help Provider send a technical message to them. The Service Provider deletes the registered data from the system. The deletion request will only be valid for security reasons if the user’s confirmation of the cancellation request is confirmed by the user so that someone may deliberately or mistakenly delete the registration database. Registration is identified by the e-mail address, so an e-mail address can only be registered once.
The Service Provider shall not be responsible for any delays and delays due to misrepresentation and / or inaccuracy of the User’s data or any other problem or error.
The Service Provider shall not be liable for any damages arising therefrom if the User forgets his or her password or becomes unavailable for any unauthorized person for any reason not attributable to the Service Provider.
3. Purchasable Products and Services
Displayed products can only be ordered through the Webshop, ordered online, by courier delivery, or by personally by the customer or authorized agent.
The prices shown for the products are in HUF, they include the statutory 27% VAT but do not include the home delivery fee.
If a promotional price is introduced, the Service Provider fully informs users of the action and its exact duration.
In the Webshop, the Service Provider shall indicate the name (s) of the product (s), description, and make a photo of the products. Images displayed on the product datasheets may differ from reality, in some cases only illustrated. Therefore we are not responsible for the difference between the image displayed in the Webshop and the actual appearance of the product.
An average consumer needs to detect if there is a striking price disadvantage between the true and the stated price of the product at an incorrect price.
Pursuant to Act V of 2013 on the Civil Code, the contract is concluded with the mutual and consistent expression of the will of the parties.
If the parties can not agree on the terms of the contract, if there is no statement expressing the will of the parties in a mutually and unambiguous manner, we can not speak of a valid contract with which rights and obligations would arise.
On this basis, the order acknowledged at the incorrect / incorrect price will be considered to be null and void.
4. The order of the order
After signing up, you can log in to the webshop or start purchasing without registration, but you will also need to enter the e-mail address in the latter case.
https://www.asztronauta.com/vasarlas/, click on the product name or product image to select the product. Next, select the appropriate product parameters and then enter the quantity to be ordered from the product in the “Quantity” field. Then, by clicking the “Add To Cart” button, the product will be added to the virtual basket. After you have placed the items you want to buy, clicking on the basket icon in the top right corner of the screen will allow the user to enter the basket.
Click on the Cashier button to skip the product overview. Click the Cart button to view the products you want to buy. Their exact price and a brief description. Here you can modify the order number or even remove the item from the basket. You can choose the shipping mode on the Shopping Cart page. You can then proceed to click Go to Checkout. Fill in the order information (name, address, email address and phone number) for billing and shipping information if they are different. After reviewing your order, you must accept the Terms and Conditions, select the form of payment, and then order the products by clicking the Send Order button. After that, the order will be indicated on the one hand by the thank you page where the order details can be retrieved and the sender of the order to the given e-mail address will receive the same in an information letter.
Once you have entered the data, you can send your order by clicking on the “Order” button, but before you can check the details again, or send a comment to your order or email us any other ordering wishes.
The user receives an acknowledgment after sending the order by e-mail. If this confirmation is received from the User’s order within a reasonable period of time, but no later than within 48 hours, the User shall be exempt from the contractual obligation or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to the Service Provider. The Service Provider excludes the confirmation of the confirmation if the confirmation does not arrive in time because the User has entered a bad email address during the registration process or because of the saturation of the account associated with his account, he / she can not receive a message.
In our Webshop, you can browse product categories by purchasing products and services. In addition to the products listed, you can view a brief description, price, and other features of a product without the need for completeness. For more information about the product, click on the image or name of the product. You will then get to the product page where you can get more information about the product. If you need more detailed information, please contact the Service Provider by e-mail at email@example.com.
5. Payment method of the ordered product (s):
• Payment by cash on delivery: If the ordered product is delivered by courier service / mail to the address provided by the User, the delivery fee will be added to the delivery cost when the order is returned. In case of payment, the price of the ordered product (s) must be paid in cash when the package is received.
• Bank Execution: The Customer must transfer the value of the ordered product (s) to the bank account in the confirmation email within 3 days. After the amount is credited to the Service Provider’s bank account, the User is entitled to receive the product (s) in a manner determined by it.
• Through Pay Pal
The bill and, if required by law, the warranty card is included in the package. Please check the package at delivery before shipping, and if you have any problem with the product (s), ask for a record and do not pick up the package. We will not be able to accept a subsequent, non-signed complaint. Packages are delivered on business days between 8 am and 5 pm.
6. Shipping cost
The shipping cost is shown on the item “Add to Cart Rakom” at the item “Shipping Costs” below.
If there is an error or defect in the webshop for the products or the prices, we reserve the right to make corrections. In such a case, we will immediately inform the buyer about the new data after the error is detected or modified.
The buyer can then confirm the order once more, or it is possible for any party to withdraw from the contract.
In the case of a redeeming order, the purchase price is added to the value of the order.
6. Processing and execution of orders
Orders are processed during opening hours. The order is also available outside of the time specified for processing the order, but if it is after the expiration of the working time, the order will be processed only on the next working day. The deadline for delivery of the accepted order is – from confirmation – 3-5 business days for products in stock. In case the product is not in stock, it will be 1-3 weeks depending on the place of purchase.
If the Service Provider and the User have not been agreed at the time of delivery, the Service Provider shall be obliged to perform the contract within thirty days of the receipt of the order by the Service Provider.
If the Service Provider fails to fulfill its contractual obligation because the contracted product is not available, it shall promptly inform User thereof and refund the amount paid by User immediately but not later than thirty days.
The Service Provider shall not be liable for any technical specifications or descriptions that may be due to the supplier without notice or for reasons beyond its control.
The Service Provider reserves the right to refuse all orders already acknowledged in whole or in part. Partial fulfillment can only take place after consultation with the User!
8. Shipping information
Loss, partial loss, damage or destruction of the mail must be indicated immediately upon delivery. Failure to do so will result in a loss of rights. In the absence of a delivery document, any other document relating to the shipment shall immediately indicate the damage immediately within the deadline for posting, in within 3 days from the date of service.
9. Right of withdrawal
Directive 2011/83 / EU of the European Parliament and of the Council and the provisions of 45/2014 on the detailed rules for contracts between consumers and undertakings. (II.26.), The consumer may withdraw from the contract within 14 days of receipt of the ordered product and return the ordered product without reason. The period for exercising the right of withdrawal shall expire 14 days after the date on which the consumer or the third party other than the carrier indicated by the carrier accepts the product.
The consumer may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
The cost of returning the product must be borne by the consumer, and the firm has not undertaken to bear this cost.
In the event of exercising the right of withdrawal, the Customer shall not be liable for any other costs than the return of the product, but the Service Provider may claim compensation for material damage caused by improper use.
No right of withdrawal shall be granted to a consumer in the case of non-pre-manufactured products produced at the consumer’s request or express request or for a product clearly designated for the consumer.
The consumer may also not exercise his right of withdrawal
– in the case of a service contract, after completing the service as a whole, where the undertaking commenced the performance with the prior express consent of the consumer and the consumer has acknowledged that he will lose his right of cancellation after completing the service;
– in respect of a product or service the price or the charge of which may not be influenced by the financial market which can not be influenced by the business, also depends on the fluctuation of the time allowed for withdrawal;
– perishable or short-lived product quality;
– in the case of products with a closed package that can not be returned after their release after the transfer for health or hygiene reasons;
– for a product which, by its very nature, is inseparably blended with another product after delivery;
– in the case of an alcoholic beverage the actual value of which does not depend on market fluctuations in a way which is not liable to influence the business and the prices of which have been agreed upon by the parties at the time of conclusion of the contract but the contract is concluded only after the thirtieth day after the conclusion;
– in the case of a business contract where the undertaking seeks the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
– for the sale of a sealed package of audio and video recordings and the purchase of a copy of a computer software if, after the transfer, the consumer has opened the packaging;
– for newspapers, periodicals and periodicals except for subscription contracts; – in the case of contracts concluded by public auction;
– in the case of a contract for the provision of accommodation, carriage, car rental, catering or leisure-time services, other than housing services, where a performance date or time limit specified in the contract has been concluded;
– in respect of the digital content provided on the non-tangible medium, where the undertaking commenced performance with the express prior consent of the consumer and, at the same time, with the consent of the consumer, stated that he was losing his right of withdrawal after the commencement of the performance. The Service Provider shall refund the amount paid to the consumer without delay, but within 14 days after the return of the product or the receipt of the withdrawal declaration. During the refund, we use the same payment method used in the original transaction, unless the consumer expressly contributes to the use of another form of payment; due to the use of this refund method, no additional costs are incurred by the consumer.
The consumer is obliged to return the goods no later than 14 days after sending the goods to the Service Provider without undue delay but without notice to the Service Provider.
The consumer shall only bear the direct cost of returning the product, unless the enterprise has undertaken to bear this cost.
The Service Provider is not required to compensate the Customer for any additional costs resulting from the choice of a mode of transport other than the cheapest mode of transport offered by the Service Provider.
Consumers can only be held liable for depreciation in the goods if they are due to a treatment other than the need to establish the nature, properties and operation of the goods.
Refunds may be withheld by the Service Provider until it has received the Goods (s) or has not provided Customer with proof that they have returned them: the previous date must be taken into account.
If you wish to exercise your right of withdrawal, you may sign it in one of the Service Provider’s contact details in writing.
By postal delivery, we will postpone the date of posting and by marking the phone on the phone. In the case of a postal sign, the Service Provider accepts a signal as a registered letter. You can return the ordered product by mail or by courier service to the Consumer Service Provider.
Consumers should pay particular attention to the intended use of the product, as compensation for damage resulting from improper use of the product is borne by the consumer. Within fourteen days of the return of the product, the Service Provider refunds the purchase price of the product to the bank account number provided by the consumer, together with the shipping cost. 45/2014 on the detailed rules for contracts between the consumer and the business. (II.26.) Government Order can be reached here. Directive 2011/83 / EU of the European Parliament and of the Council can be found here.
You may also contact the Supplier with any other complaint by contacting the Service Provider.
The right of withdrawal applies only to users who are considered consumers within the meaning of the Civil Code.
Right of withdrawal does not apply to a business, ie a person who is involved in the profession, self-employment or business.
12. A warranty
In what case can a User use the right of access to the service?
In the event of a misuse of a webshop by a user webshop, you may enforce a claim claim against the enterprise in accordance with the Civil Code. What rights do the User have for the claimant’s claim?
The user may, at his option, have the following assurance claims: he may request correction or replacement unless the fulfillment of any claim made by the User is inconsequential or would entail a disproportionate additional cost to the enterprise.
If you have not requested or requested a correction or replacement, you may request a proportional delivery of the consideration or you may repair or correct the error at the expense of the user, or you may also terminate the repair or otherwise terminate your contract.
You may also switch from one’s choice of warranty right to another, but the cost of the transition will be borne by the User, unless it is justified or the business has given cause.
What is the deadline for validating User’s Assurance Claims? The User is obliged to disclose the error immediately after discovery, but not later than within two months of discovery of the error. At the same time, please note that beyond the two-year limitation period from the performance of the contract, you will no longer be able to enforce your warranty rights.
To whom can you enforce your claim?
The user can enforce his / her warranty claim against the business.
What other conditions are you having to enforce your warranty rights? Within six months from the date of delivery, there is no other condition to enforce your claim claim beyond the error of delivery if the User verifies that the product or service was provided by the company operating the webshop. However, after six months from the date of delivery, the User shall be required to demonstrate that the defect recognized by the User was already at the time of execution. product warranties.
In which case can a User use a product warranty right?
In the event of a defect in a move (product), the User may, at his option, claim a warranty or warranty claim.
What are the rights of the User under the product warranty claim?
As a product warranty claim, you may only ask for repair or replacement of the defective product.
In what cases is the product considered to be defective?
The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the features specified by the manufacturer.
What is the deadline for validating User’s Product Claims?
Your Product Claims may be validated by the User within two years of the date of placing the product on the market. After this deadline, he will lose his entitlement. To whom and on what other conditions can you claim your product warranty claim?
You may only claim your Product Claims against the manufacturer or distributor of the movable product. A product defect must be proved by a user when claiming product liability. In which case is the manufacturer (distributor) exempted from his product liability obligation?
The manufacturer (distributor) is only exempted from his product liability obligation if he can prove that:
The product has been manufactured or placed on the market for non – business activities, or
– the error was not recognizable at the time of placing the product on the market according to the state of the art and the state of the art
– the defect of the product results from the application of a statutory or mandatory regulatory requirement.
The manufacturer (distributor) has sufficient evidence to justify the exemption.
I would like to remind you that due to the same error, you can not enforce the warranty and warranty claims simultaneously and simultaneously. However, in the event of a successful validation of your product warranty claim, you may claim the warranty claim for the replaced product or the part repaired to the manufacturer.
In what case can a User use the right of access to the service?
In the case of incorrect performance, Section 151/2003 of the Consolidated Law on Certain Long-Term Consumer Goods. (IX.22.) Korm., The company operating the webshop is warranted. What rights and timelines are covered by the warranty?
The warranty period is one year. The warranty period is the transfer of the consumer goods to the consumer or when the product is put into service by the distributor or his authorized representative, commencing with the date of commissioning.
When is the company exempt from the obligation to guarantee it?
The undertaking’s guarantee obligation is exempted only if it proves that the cause of the fault occurred after the delivery. Please note that due to the same error, you may not claim warranty and warranty claims, product warranty and warranty claims simultaneously or simultaneously, otherwise the User’s rights are warranted regardless of the rights described in the Product and Assurance Warranty chapters.
The Service Provider shall not be liable for warranties or warranties of any kind resulting from natural wear and tear, and for damages resulting from improper or negligent handling, excessive wear or damage resulting from the transfer of the risk of injury, or other improper use or other unintended use of the Products.
14. Procedure for warranty claims
In a contract between a consumer and an enterprise, the parties’ agreement on the provisions of the law in force can not depart from the consumer’s disadvantage.
The consumer is obliged to prove the conclusion of the contract (invoice or even receipt).
The costs related to the fulfillment of the warranty obligation shall be borne by the Supplier (para 6: 166).
The Service Provider is required to include a record of the consumer’s claim for warranty or warranty.
A copy of the minutes shall be made available to the consumer promptly and verifiably.
If the Service Provider can not comment on the performance of the consumer’s warranty or warranty claim upon its notification, he / she must inform the consumer in a verifiable manner within five working days of his / her position, including the reason for refusal and the possibility to make contact with the Conciliation Body.
The Service Provider shall keep the minutes for a period of three years from the date of its inclusion and present it at the request of the control authority.
The Service Provider should endeavor to make corrections or exchanges within a maximum of fifteen days.
15. Miscellaneous Provisions
The Service Provider has the right to make use of the contributor. It has full responsibility for its unlawful conduct, as if it had committed the unlawful conduct itself.
If any part of this Policy is invalid, unenforceable, or enforceable, it does not affect the validity, legality and enforceability of the remaining parts. If the Service Provider does not exercise his right under the Rules, failure to exercise his right shall not be considered a waiver of that right. Any waiver of the right applies only in the case of an express written declaration.
The fact that the Service Provider does not strictly adhere to any substantive condition or clause of the Code does not mean that it will waive its obligation to strictly observe the condition or clause.
The Service Provider and the User are trying to settle their dispute in a peaceful way.
16. Complaint management order
The purpose of our store is to complete all orders in the right quality, with the customer’s full satisfaction. However, if a user has any complaints the contract or its performance, you may file your complaint via the above telephone, e-mail or letter.
The Service Provider will immediately examine and, if necessary, remedy the oral complaint. If the customer disagrees with the handling of the complaint or the immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position and transmit a copy of the complaint to the purchaser.
The written complaint will be answered in writing by the Service Provider within 30 days. The reason for rejecting the complaint is justified. The record of the complaint and the copy of the response shall be retained by the Service Provider for five years and shall be presented to the inspection authorities upon request.
Please note that if you complain about your complaint, you can initiate an official or conciliatory procedure at the following contact details.
The Service Provider uses the conciliatory body procedure to settle the consumer dispute.
You can also complain to the National Consumer Protection Authority: National Authority for Consumer Protection
Address: 1088 Budapest, József krt. 6th
Mailing address: 1428 Budapest, PF: 20. GPS coordinates: X 19,071 Y 47,496
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
Service Supervisory Authorities:
Belváros-Lipótváros Mayor of the City of Budapest, Capital of Budapest 1051 Budapest, Erzsébet square 4.
Phone: + 36-1 / 872-7206
Government Office of the Budapest Capital District Office Consumer Protection Department 1051 Budapest, Sas u.19.
Phone: + 36-1 / 450-2598, + 36-1 / 450-2592
A list of the territorial bodies of the National Consumer Protection Authority can be found here: http://www.nfh.hu/teruleti
In the case of a complaint, you can contact the Conciliation Body, available at: Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99th
Phone number: (1) 488-2131
Fax Number: (1) 488-2186
The conciliation body is responsible for the settlement of consumer disputes outside the court. The task of the Conciliation Body is to attempt to establish a settlement between the parties in order to settle a consumer dispute, and in the event of its ineffectiveness, it will decide on the case in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the Conciliation Body shall advise on the consumer’s rights and obligations to the consumer.
In the case of a cross-border consumer dispute related to a online sale or online service contract, only a conciliation body operating in the Budapest Chamber of Commerce and Industry is competent for the procedure.
The Service Provider is obliged to cooperate in the conciliatory body procedure. In this context, he must send his response to the conciliation body and ensure the participation of the person authorized to conclude the hearing. Where the head office or the place of business of the undertaking is not registered in a county governed by the chamber operating the territorial jurisdiction of the conciliation body, the undertaking’s obligation to cooperate shall be subject to the possibility of a written agreement in accordance with the consumer’s request.
Once www.asztronauta.com is considered a copyrighted work, it is forbidden to download, reproduce, re-publicize, otherwise use, store, process and sell content or any portion of the content displayed on www.asztronauta.com without the written consent of the Service Provider.
You can also download any material from www.asztronauta.com and its database in case of a written consent only by reference to that website.
The Service Provider reserves all rights to all elements of its service, domain names, secondary domain names and web advertising surfaces. It is forbidden to adapt or decrypt content or parts of www.astronauta.com; Establishing user identities and passwords in an unfair manner; use any application that can be modified or indexed on the astronaut.com website or any part of it. www.asztronauta.com is protected by copyright and may only be used with the written consent of the Service Provider except for a reference.
The User acknowledges that in the event of unauthorized use, the Service Provider will be compensated. In the case of copyright infringements, the Service Provider notices a notary’s factual certification, the amount of which is also transferred to the infringing user.
18. Data protection
The web site data management information is available at: https://www.asztronauta.com/en/privacy/
The operator shall treat the personal data provided to him when using the web site in a confidential way and shall not disclose it to an outside third party, unless it is necessary for the subcontractor (eg courier service) to deliver the order.
During the web shop browsing, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). These data shall only be legally credible to the operator and, if supported, communicated to the authorities. You must enable cookies to access the service. If you do not want to enable cookies, you can disable it in your browser settings. When blocking cookies, some features of the service are only partially or totally unavailable. A cookie is a file that the server sends to the user’s browser and is stored by the user’s computer. Personal data will not be stored in the cookie. The data recorded during the order will be used by the operator to complete the order.
The invoice data generated by individual IT systems on the web site’s pages is recorded with the data provided during the delivery of the order and stored for the period specified in the effective accounting law. When browsing the webshop or signing up for a newsletter subscription, the information is kept confidential by the operator, and unsubscription may be requested in one of the specified contact details.
You can always delete or modify your data in writing.
During the procedure commencing with the order, the CXII. the provider’s privacy statement is available on the website.
19. Other provisions
Issues not covered by these General Terms and Conditions shall be governed by the Civil Code (Law No. V of 2013) and by consumer contracts of 45/2014. Government Decree.
Right of withdrawal does not apply to a business, ie a person who is involved in the profession, self-employment or business.